Return & Replacement Policy
Clear, transparent guidelines regarding product replacements, transit damages, and electrical components inspection.
1. 7-Day Replacement Guarantee
Usman Traders provides a 7-Day Replacement Guarantee starting from the date the package is delivered by courier or collected at our warehouse counter.
If you received a part that is physically defective, incorrect due to a dispatch error, or differs from the specifications ordered, we will replace the item promptly with zero additional delivery cost.
2. Conditions for Commercial Electrical Parts
Commercial equipment electrical items (including heating elements, thermostats, contactors, solenoid coils, and control boards) are sensitive to external installation factors:
- Uninstalled / Unused Condition: Returns or size exchanges are accepted only if the part has not been dry-fired, bent, soldered, or permanently installed into oil/water.
- Dry-Fire Damage Exclusion: Fryer heating elements powered on without oil/liquid immersion will immediately burn out. Such operational damages caused by improper installation cannot be claimed under warranty.
- Voltage Compatibility: Ensure your building voltage matches the rated element (e.g. 208V single phase vs 380V three phase). Our team assists in voltage verification prior to shipping.
3. How to Initiate a Return or Exchange
- Take clear photos or a short video showing the part, the OEM label, and the issue.
- Send the details along with your Order Number to our WhatsApp helpline: 0321-8888872.
- Our technical department will review and authorize a return/exchange within 2 to 4 business hours.
- Pack the item safely in its original packaging and dispatch it to our Lahore warehouse address.
- Upon receiving and inspecting the item, your replacement will be dispatched within 24 hours.
4. Damaged in Transit Claims
If a parcel arrives with severe external damage from the courier, please take photos before opening the package and notify us within 24 hours of delivery so an immediate courier compensation claim can be filed and a fresh part dispatched.